FAQs
Find help choosing baby clothing, checking an order and shopping with Tricot Bebe. For questions about your purchase, contact us with your order number.
Choosing a style and size
Where can I find baby footies and layette sets?
Browse our baby footies for individual styles or our boxed layette sets for coordinated baby outfits. You can also explore pajamas and knitwear.
How do I choose a size?
Check the size options and any fit notes on the individual product page. Size ranges vary by style. If you are unsure, ask us about the specific item before ordering.
What is included in a set?
Read the selected product's title and description. Our boxed layette collection features footie, bonnet and blanket sets. Other products and five-piece sets may have different contents; contact us if the description does not list every piece.
Where do I find fabric and care instructions?
Check the product description for fabric details and follow the garment's care label. If a detail is missing online, contact us with the product name so we can help before you purchase.
Orders and checkout
How can I check an order?
Use the order-status link in your order confirmation or sign in to your account. Contact us with your order number if you need help locating it.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. Please wait for our confirmation; submitting a request does not confirm that an order has been changed or cancelled.
Where can I see shipping costs and payment options?
Enter your delivery address at checkout to review the available shipping methods, charges and payment options before placing your order. See our shipping policy for the published dispatch information.
Do you ship to my country?
Check whether checkout offers a delivery method for your address. If no delivery option appears, contact us before ordering.
Where do I enter a discount code?
Enter your code in the discount-code field at checkout and check the resulting total before completing payment. Any eligibility conditions attached to the offer still apply.
After your order arrives
What if something is missing, damaged or incorrect?
Contact us with your order number, the item name and a description of the issue so we can review it.
How do I request a return?
Eligible items may be returned within 14 calendar days of receiving your order. Review the return and exchange policy and use the return portal linked there. We do not charge a restocking fee. Customers pay return shipping unless it is covered by return-shipping coverage included with their order. If you need help understanding eligibility, contact us before sending an item back.
How can I contact Tricot Bebe?
Use our contact form. Include the product name for shopping questions or your order number for help with a purchase.